GENERAL

WHY SHOULD I REFRIGERATE MY BEAUTY PRODUCTS?

A designated Skincare fridge is a great way to keep your products active for a longer period of time after opening. Cooling the products helps inhibit bacterial and fungal growth once the product has been contaminated with fingers, it’s also helps slow down the oxidation process that occur when skincare products are exposed to air and heat. A refrigerated product may help calm and de-puff your skin whilst giving a more soothing effect than a room-temperature product. Anyone for a cold body lotion or face mask!?

WHAT IS SO SPECIAL ABOUT SKINCARE FRIDGE?

Skincare fridge is the world’s first mini fridge catered to your beauty products! We focus on creating high quality and effective beauty fridges, while maintaining a feminine and chic look.

WHY CAN’T I STORE PRODUCTS IN MY KITCHEN FRIDGE?

We wanted to create a dedicated space for those who actively use cold products as part of their daily skincare routine. Our skincare fridge is the simple solution for convenience and cleanliness.

Just molecules beauty fridge’s cold setting is designed to run at a higher temperature than a household fridge, which is why we do not recommend storing your beauty products in your kitchen fridge. Most kitchen fridges run between 0°C-3°C which can be detrimental to your products. Active ingredients may become frozen, broken down and damaged. Beauty Fridge is cool enough for your skincare and beauty items, but not cold enough to damage your products like your kitchen fridge.

Unlike your normal kitchen fridge, Beauty Fridge can heat to 40ºC-50ºC (104ºF-122ºF) on its hot setting. On Beauty Fridge’s hot setting we recommend storing small towels for a facial, waxes and facial oils.

HOW DOES IT OPERATE?

All of our skin care fridges operate by plugging an adapter into a power source.

WHAT CAN I STORE IN MY BEAUTY FRIDGE?

Beauty Fridge is designed for the storage of skin and cosmetic products to help extend shelf life and reduce the risk of harmful bacteria becoming present.

On Beauty Fridge’s cold setting we recommend storing skincare products from creams, face masks, facial mists/sprays, sunscreen, toners, serums and facial tools. By using your skincare products cold, you may experience calm and de-puffed skin compared to using a room temperature product. We also recommend storing beauty products such as perfumes, lipsticks/lip liners, mascaras and nail polish. This is especially advised during warmer months as cosmetic products can soften and nail polishes may dry out easily.

On Beauty Fridge’s hot setting we recommend storing small towels for a facial, waxes and facial oils.

WHAT IS THE TEMPERATURE RANGE?

Just molecules beauty fridge can cool down to 5ºC-10ºC (41ºC -50ºC ) at 25 ̊C ambient or heat up to 50ºC-65ºC (122ºF-149ºF)

WHAT ARE THE DIMENSIONS?

Outer dimension of 245*290*340 MM (Width, Depth, Height) and Inner dimension of 182*173*277 MM ((Width, Depth, Height). Our beauty fridge was designed to fit comfortably on even the smallest of bathroom or vanity counters, whilst still boasting generous space for your beauty products.

Just molecules beauty fridge features an internal door shelf for additional space as well as a removable middle shelf located 12cm from the base of your beauty fridge if you wish to store taller products.

HOW LONG DOES IT TAKE TO START COOLING?

The fridges will start to cool down immediately once plugged into a power source and can take up to 2hrs to cool down to the lowest temperature.

CAN THIS BE USED ANYWHERE IN THE WORLD?

No, the fridge operating voltage ranges from 240V. It can only be used in Nigeria, the U.K and other countries that operate on the same voltage.

CAN THIS STORE BREAST MILK AT A COOL ENOUGH TEMPERATURE?

Yes, it works very well to store breast milk.

CAN THE FRIDGE BE USED 24/7?

Absolutely. You can let it run as long as you wish.

WHAT CORDS DOES IT COME WITH?

It comes with two power cords which can be used at home or in the car.

IS THERE WARRANTY ON YOUR JUST MOLECULES BEAUTY FRIDGE?

All Just molecules’ beauty fridges come with a 1-year warranty for peace of mind in the unlikely event your just molecules beauty fridge experiences a manufacturer fault.

CAN I EXCHANGE OR RETURN MY PURCHASE?

We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 10 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons.

WHAT IS THE ENERGY STAR RATING OF BEAUTY FRIDGE?

As Beauty Fridge is categorised as a small electronic appliance, the energy star rating system does not apply. Beauty Fridge uses only 0.5/kWh of power per day. To give an example, an average household toaster will use around 1.37/kWh when in use.

CAN I CANCEL MY ORDER OR CHANGE MY ADDRESS?

Once an order is placed, we are unable to cancel, change or update the details of your order as our warehouse uses automatic systems that cannot be stopped once an order is placed. This is to ensure orders are dispatched in a timely manner.

I’VE USED OTHER MINI FRIDGES BEFORE, AND THEY WERE LOUD IS THIS BEAUTY FRIDGE NOISY?

We understand that many customers wish to store their fridge inside their bathroom or bedroom. After tons of testing, so we made sure to equip all of our beauty fridge with the quietest fans, running at only 28db so you will not be disrupted by a loud humming noise.

IS CONDENSATION NORMAL?

Condensation is usually a result of humidity entering into your beauty fridge or when its door is left open for long intervals. We always recommend keeping your beauty fridge closed during your skincare/beauty routine and storing it on a dry, flat surface away from any sources of heat, direct sunlight and humidity.

Whilst we understand you can never have enough skincare, it’s important to not overload your beauty fridge. Storing too many products inside may lead to poor cold air circulation.

Condensation may also be a result of not having enough space around your fridge. We recommend allowing a minimum of 10cm behind your beauty fridge for ventilation and appropriate air flow. If beauty fridge does not have adequate ventilation this can damage the appliance’s cooling system, resulting in condensation.

CAN I KEEP IT PLUGGED IN OR DO I HAVE TO PLUG IT IN EVERY TIME I WANT COLD PRODUCTS?

There is no automatic shut off. The skincare fridge runs permanently while connected to a power supply and switched ON. Please make sure not to switch settings abruptly from one operating mode into the other.

WHAT IS THE POWER CONSUMPTION?

The power consumption is really low at 48W±10%. Depending on where you live it should not cost more than 1000 naira a year on your utility bill if it is plugged in 24/7

DO YOU OFFER PRICE GUARANTEES?

Unfortunately, we do not offer a price guarantee on our orders. This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.

WHERE CAN I STORE MY BEAUTY FRIDGE?

We recommend storing the skincare fridge in a dry and flat surface away from any sources of heat, direct sunlight, humidity and liquids, and sharp objects.

WHAT IS THE POINT OF A MINI FRIDGE FOR YOUR SKINCARE PRODUCTS IF YOU CAN JUST PUT IT IN YOUR REGULAR FRIDGE?

We wanted to create a dedicated space for those who actively use cold products as part of their daily skincare routine. Our skincare fridge is the simple solution for convenience and cleanliness.

THE DIFFERENCE BETWEEN A SKINCARE FRIDGE AND A HOUSEHOLD REFRIGERATOR

The temperature you use to keep food cold can actually be too low for beauty products.

Cosmetics fridge are light weight hence very mobile, they come with a car charger which makes them even more travel friendly.

Cosmetics fridge are a chic addition to your living space because of their aesthetic.

They don’t consume so much energy.

RETURNS AND REFUNDS

MY ORDER IS BEING RETURNED, HELP!

On the rare occasion, some packages are returned to Just Molecules HQ due to insufficient addresses or being unclaimed. In these circumstances, once your order is returned to our warehouse you will be issued with a store credit to the value of your original purchase. Store credits are valid for 12 months from their issue date.

Just Molecules has a 12 months product warranty for anything that may go wrong with your fridge. If the fridge you have received is defective and you require a replacement, simply follow these instructions:

1. Take a clear video of the defect.

2. Email customerservice@justmolecules.com with a sentence about the defect and your video attached.

3. Once approved, send back your product as directed with all contents it came with.

4. A replacement of your product will be processed once we have received the defective one.

* Applications that do not meet these criteria will not be approved for a return.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WARRANTY

DOES IT COME WITH WARRANTY?

Yes, the fridge comes with a 1-year complimentary warranty. You may also choose to extend the warranty period at an additional cost.

MY FRIDGE IS DEFECTIVE. WHAT DO I DO?

Just molecules have a 12 months product warranty for anything that may go wrong with your fridge. If the fridge you have received is defective and you require a replacement, simply follow these instructions:

1. Take a clear video of the defect.

2. Email customerservice@justmolecules.com with a sentence about the defect and your video attached.

3. Once approved, send back your product as directed with all contents it came with.

4. A replacement of your product will be processed once we have received the defective one.

* Applications that do not meet these criteria will not be approved for a return.

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING

WHERE DO YOU SHIP TO?

We only ship within Nigeria for now.

HOW MUCH IS SHIPPING?

Shipping is free Nationwide.

WHEN WILL MY ORDER BE DISPATCHED?

All orders will be dispatched from our warehouse within 2 business days.

HOW CAN I TRACK MY ORDER?

You can track your order here

I GAVE THE WRONG ADDRESS AT CHECKOUT. WHAT DO I DO?

Email us ASAP (like now) at customerservice@justmolecules.com. and we will do everything we can to update this for you. As soon as you order, we will send you a confirmation email so please check your details carefully. If your order has already been shipped, then we can’t make any changes to the address or change the course of the parcel. If this does happen, we won’t be able to send you another parcel or make a refund.